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Terms & Conditions

Transport Options
GROUPS: If you provide a mini-bus or coach it should have a microphone in fully working order. In the event that the microphone is not working I reserve the right to cancel the tour when full cancellation charges will apply or to charge a 100% supplement until such time as it is repaired.
INDIVIDUALS: As I am not a driver-guide, anything other than a walking tour will necessitate the client providing a fully insured vehicle & driver

Tour Durations Bookings are for either a half day (up to 4 hours) or a full day (up to 9 hours)

Overtime & Unsocial hours Services in addition to the quoted tour will incur an extra hourly charge Guiding

Fees All tours are bespoke & fees will therefore vary depending on content & planning required. A quote will always be given in advance. The quote will always be in pounds sterling & will cover my services as a Tour Guide. It will not include entrance charges, meals, gratuities etc. I also reserve the right to charge for Itinerary Planning in advance. This charge may then be deducted from any subesequent fee for a tour.

Deposit & Balance A deposit of 10% plus any deposits required by suppliers will confirm your booking Full payment must be made 14 days before the tour unless an exceptional agreement has been made. Should payment not be made, I reserve the right to cancel the tour & claim full fee together with any administration costs incurred

Payment on the day Payment on the day may be made - subject to prior agreement. In these circumstances, payment must be made in cash & be paid prior to the commencement of the tour. In the event of this payment not being forthcoming, I reserve the right to cancel the tour immediately and a full claim will be made against the client together with any administrative charges incurred. Where a group fails to turn up at the agreed meeting point and time, the full fee will be charged. All payments to be in GB£'s, please. Any cheques must be drawn on a British-based bank & made out to: Mrs D Surl . Any bank charges incurred must be paid by the client

Cancellation Notice received prior to commencement of services:

Up to 14 days Full refund less the deposit, non-refundable payments to suppliers and other out of pocket expenses. Charges for services rendered and administration may apply.

13 to 8 days Charges will include 50% of guiding services, non refundable payments to suppliers and out of pocket expenses.

7 days to 48 hours Charges will include 75% of guiding services, non refundable payments to suppliers and out of pocket expenses.

After 48 hours No refund on guiding services. Further charges will include non-refundable payments to suppliers.

Cancellation insurance is recommended.

Recording I reserve the right to decline to be filmed, videoed or otherwise recorded during my work